Política de envío

Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

SHIPPING INFO

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. Please allow 1-4 business days of processing and production time for your order to ship out.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

CAN I CANCEL MY ORDER?

You are able to cancel your order! We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".

DELIVERED ITEMS

If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is the responsibility of your local Post Office.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at luxviequestions@gmail.com If the address is wrong, we can correct this within 12 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra protective packaging. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.
- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

WHAT HAPPENS IF MY PACKAGE GETS LOST DURING SHIPMENT?

If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. We do not refund or resend orders if they are lost or stuck. You will need to reach out to the delivering agency to file a claim. Please see our refund and return policy for when these might be applicable to shipping situations. 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 48 hours :)